Returns and Refunds
You can request the return/exchange of the purchased product within 14 days from the delivery date and the returned items must be shipped back to us within 7 calendar days from the date of approval.
It is possible to ask for a refund or for a size/product exchange.
Sease pays the return costs for the first return request, or the first product/size change.
Sease Customer Care will prepare the return shipping label and share with you via e-mail; you can self-delivery of the package to an UPS Access Point/DHL Service Point.
To submit your request, please send an e-mail to [email protected] with the following information:
- returned product (example: SC030 TN071, NAVY BLUE, 3XL)
- for exchange requests: please specify the new item (name, color, size) or new product
For EXTRA-EU returns, Sease Customer Care will send the proforma document to the Buyer through e-mail. The proforma has to be printed in 3 copies and given to the courier.
The Buyer is requested to insert the returned product in the Sease box received. If the box is no longer usable, it is possible to use any other box (please remove any barcode and label).
Return timing and return conditions: returns from an EU country usually take 1/3 working days. Returns from a non-EU country usually take 3/6 working days (any delays due to customs processes and/or inspections are beyond our control).
The refund or the exchange shipment will take place after verifying the returned product. For more information please look at the document General Terms of Sale.
For any questions or issues, you can check our FAQs or contact us at [email protected]